Delete your Dawn Office account

In the app

• Staff: sign in on the web or in the Android or iPhone app, then Settings → My account → Delete account. Confirm with your password.
• Tenants: sign in with your mobile number (web or app), then Tenant portal → Profile → Delete account.

What we keep, and for how long is listed below.

What happens

• You are signed out on every device straight away, and the account can no longer sign in.
• Within 30 days we erase your personal data: for staff, your name, email or username, WhatsApp number, notification settings, saved views and signed-in devices; for tenants, your portal sign-in number and sign-in history.
• Records the business must keep by law — invoices, payments, tax records, lease records and the audit log — are kept. Where they show who did something, they show “Deleted user”. Tenants: ask your landlord about your tenancy records.

What we keep, and for how long

• Invoices, payments, tax records and lease records are kept for as long as tax and accounting law requires, even after your account is deleted.
• The audit log cannot be edited and is kept to protect the service and meet legal duties; it may still hold the email address or username recorded at the time of an action.
• Erased data can remain in our backups for up to 14 more days, until they are deleted on their normal cycle.

Without the app

Can’t sign in? Send us a request. We will confirm it with you before deleting anything, then erase the account’s personal data within 30 days.

Email dawnoffice.apps@gmail.com from the address or WhatsApp number on your account and write “Delete my account”. We will confirm it with you before deleting anything.

More about how we handle data: Privacy Policy.