Support
Help with Dawn Office on the web, Android and iPhone.
Email us: dawnoffice.apps@gmail.com
Staff
- Can’t sign in? Sign in with your email, username or mobile number and your password, or ask for a code on WhatsApp if your administrator turned that on. After several wrong attempts the account is locked for a while — your administrator can unlock it by setting a new password for you.
- Forgot your password? Ask a Dawn Office administrator to set a temporary one; you choose your own the next time you sign in.
- Missing a property or a menu? What you see depends on your role and the properties you were given. Ask your administrator.
Tenants
- Signing in: open the tenant portal, enter the mobile number registered for your tenancy and the code we send you on WhatsApp.
- No code arriving? Check that WhatsApp is installed for that number, wait a minute and try again. If your number has changed, ask your landlord or property manager to update it.
- Questions about an invoice or a payment? Contact your landlord or property manager.
Deleting your account
- Staff: Settings → My account → Delete account.
- Tenants: Tenant portal → Profile → Delete account.
- Without the app: open the Delete account page and send a request.
Privacy
Read how we handle personal data in our Privacy Policy, and the Terms of Use.